The Art of Conflict Management

Overview

Equip yourself with the skills to handle conflict in a constructive manner with this course that teaches practical tips, tools, and techniques anyone can learn.

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in their professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the “win-win” model that has dominated the field for the past six decades.

You’ll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you’re dealing with supervisors, coworkers, acquaintances, close friends, or family members. You’ll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements.

While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now.

Best of all, you’ll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.

Course Structure

1. Why Conflict Management Matters
   Duration: 32 min
   Learn what conflict is, why it is inevitable even in successful relationships, and why dealing with it constructively is essential and beneficial.
2. The Adversary System
   Duration: 31 min
   Grasp both the advantages and disadvantages of the adversary system’s underlying assumption that conflicts are inherently competitive.
3. Morton Deutsch and the Concept of Win-Win
   Duration: 31 min
   Meet the founder of modern conflict management theory and learn about the win-win approach.
4. Perception, Perspective, and Punctuation
   Duration: 31 min
   Gain fresh insight into the factors that shape perceptions in conflicts.
5. Managing Multiple and Conflicting Emotions
   Duration: 28 min
   This lecture describes the role of emotions in conflict and offers tools for handling them.
6. Multiple, Complex, and Changing Goals
   Duration: 29 min
   Learn to identify the multiple goals driving both parties in a conflict.
7. Power – How Much We Need and How to Use It
   Duration: 32 min
   Discover the sources and uses of power in negotiations.
8. Conflict Styles
   Duration: 28 min
   Explore the five most common conflict management styles and their effectiveness.
9. Dysfunctional Conflict Strategies
   Duration: 31 min
   Dissect strategies that should be avoided in conflict management.
10. Principled Negotiation
    Duration: 30 min
    Understand the basic principles underlying the true “win-win” approach.
11. Preparing and Arranging to Negotiate
    Duration: 31 min
    Learn the steps to recognize and arrange for negotiation.
12. Negotiating Conflict Resolutions
    Duration: 31 min
    Enhance your chances for success at the negotiation table.
13. Listening in Conflict
    Duration: 30 min
    Learn the fundamentals of effective listening in negotiations.
14. Dynamic Patterns in Close Relationships
    Duration: 32 min
    Gain insights into conflict management styles in personal relationships.
15. Disruptions in Close Relationships
    Duration: 29 min
    Learn how to manage conflict during destabilizing events.
16. How Management Theories Affect Conflict
    Duration: 31 min
    Explore the impact of management theories on everyday conflicts.
17. The Manager’s Role in Dealing with Conflict
    Duration: 33 min
    Learn the steps managers need to create a conducive atmosphere for conflict management.
18. Getting Professional Help with Conflict
    Duration: 31 min
    Familiarize yourself with different professional specialties in conflict management.
19. Helping Others Manage Conflict
    Duration: 33 min
    Discover how to assist others in resolving conflicts effectively.
20. Moral and Cultural Conflicts
    Duration: 30 min
    Learn steps to achieve positive outcomes in moral and cultural conflicts.
21. Managing Moral Conflicts – Success Stories
    Duration: 30 min
    See how principles of conflict management are applied in notable historical cases.
22. Managing Conflict’s Aftermath
    Duration: 32 min
    Gain insights into the concepts of acceptance, apology, and reconciliation.
23. Teaching Our Children about Conflict
    Duration: 30 min
    Examine ways to improve how children learn about conflict management.
24. Conflict Management – A Success in Progress
    Duration: 35 min
    Conclude with key takeaway points that can be applied in your own life.