Effective Communication Skills
Overview
Course No. 9331
Professor Dalton Kehoe explores interpersonal communication through:
- 24 practical lectures on improving face-to-face interactions
- Psychological and biological factors affecting communication
- Techniques for conflict resolution and compassionate confrontation
- Gender/cultural considerations and workplace applications
Master the art of dialogue to build stronger personal and professional relationships.
Video Lessons
Foundations of Communication
- The Magic of Conversation (31 min)
Hidden assumptions in everyday talk - Layers of Face-to-Face Talk (28 min)
The six-person conversational model - Cultural Contexts (32 min)
How social environments shape communication
Cognitive Processes
- The Cognitive Unconscious (31 min)
How your brain processes conversations
5-7. Perception & Emotion (89 min total)
Schemas, inference ladders, and emotional awareness
Self & Relationships
8-10. Sense of Self (87 min total)
Personality types, attachment theory, and self-esteem
11-12. Self-Protection Techniques (57 min total)
Psychological defenses and positive self-talk
Communication Modes
- Connect Talk (29 min)
Building relationships through conversation
14-16. Control Talk (84 min total)
From light persuasion to heavy conflict
17-19. Dialogue Techniques (88 min total)
Active listening, assertive communication, and confrontation
Special Applications
- Gender & Culture (30 min)
How men and women communicate differently - Lasting Relationships (30 min)
Communication strategies for friendship and romance
22-23. Workplace Communication (62 min total)
Leadership, appreciation, and employee engagement
- Ethical Communication (32 min)
The moral dimension of effective dialogue

