Effective Communication Skills

Overview

Course No. 9331
Professor Dalton Kehoe explores interpersonal communication through:

• 24 practical lectures on improving face-to-face interactions
• Psychological and biological factors affecting communication
• Techniques for conflict resolution and compassionate confrontation
• Gender/cultural considerations and workplace applications

Master the art of dialogue to build stronger personal and professional relationships.

Video Lessons

Foundations of Communication

1. The Magic of Conversation (31 min)
   Hidden assumptions in everyday talk
2. Layers of Face-to-Face Talk (28 min)
   The six-person conversational model
3. Cultural Contexts (32 min)
   How social environments shape communication

Cognitive Processes

4. The Cognitive Unconscious (31 min)
   How your brain processes conversations

5-7. Perception & Emotion (89 min total)
Schemas, inference ladders, and emotional awareness

Self & Relationships

8-10. Sense of Self (87 min total)
Personality types, attachment theory, and self-esteem

11-12. Self-Protection Techniques (57 min total)
Psychological defenses and positive self-talk

Communication Modes

13. Connect Talk (29 min)
    Building relationships through conversation

14-16. Control Talk (84 min total)
From light persuasion to heavy conflict

17-19. Dialogue Techniques (88 min total)
Active listening, assertive communication, and confrontation

Special Applications

20. Gender & Culture (30 min)
    How men and women communicate differently
21. Lasting Relationships (30 min)
    Communication strategies for friendship and romance

22-23. Workplace Communication (62 min total)
Leadership, appreciation, and employee engagement

24. Ethical Communication (32 min)
    The moral dimension of effective dialogue